Discussion 5

 Reflect on the assigned readings for Week 5 and then type a two-page paper regarding what you thought was the most important concept(s), method(s), term(s), and/or any other thing that you felt was worthy of your understanding.  Define and describe what you thought was worthy of your understanding in half a page, and then explain why you felt it was important, how you will use it, and/or how important it is in project planning.    

Project Stakeholder Management

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

1

Outline

Definition of stakeholder

Typical stakeholders

Stakeholder management

Stakeholder Analysis

The stakeholder register

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

Stakeholder definition

People, groups or organizations that could impact or be impacted by the project

Source: PMBOK Guide, Fifth Edition, Page 391.

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

Stakeholder management

Identify stakeholders, analyze stakeholder expectations and their impact on the project, and develop appropriate management strategies for effectively involving stakeholders in project decisions and execution.

Source: PMBOK Guide, Fifth Edition, Page 391.

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

The stakeholder register

Used throughout the project

A table used to manage interactions with the stakeholders

Lists all stakeholders and stakeholder groups

Information added and updated throughout the phases of the project:

Interests, involvement, interdependencies, influence on project success

All interactions with each stakeholder or group, whether planned or not, whether initiated by the project or by the stakeholder

Who on the project team is responsible

Closely related to the project communication plan

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

Project Initiation: Identify Stakeholders

Top Management

Your Manager

Peers

Resource Managers

Internal Customers

External Customers

Government

Contractors, Subcontractors, Suppliers

Others (the public, landowners, interest groups, business competitors)

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

Stakeholder Analysis

Who are they?

What are their interests?

Will their interest level vary throughout the project?

Can coalitions be built?

The power/interest grid

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

Project sponsor

The person or group responsible for enabling success.

May be inside but is usually outside the project.

Signs off that the project is complete—the one the PM has to satisfy.

The person responsible for escalating issues that are beyond the control of the PM.

Significant role in developing the initial charter and project plan.

Source: PMBOK Guide, Fifth Edition, Page 32.

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

Politics of Projects

The environment

The goals of each stakeholder or group

Goals that are openly stated or clear

Hidden agendas?

Power

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

Cultural influences

Groups and individuals may differ with regard to:

Communications

Negotiations

Decision-making

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

Relationship building

Analyze stakeholders

Assess influence

Understand expectations

Define success

Keep stakeholders involved

Keep stakeholders informed

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

Build respect

Be honest

Take ownership

Be predictable and reliable

Stand by decisions

Take accountability for mistakes

Supportive stakeholders are essential to project success!

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

Stakeholder management tools

Power/interest matrix

Cooperation-Threat matrix

Stakeholder analysis template

Stakeholder Register

Communication Plan

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

The power/interest grid

Keep SatisfiedManage Closely
MonitorKeep Informed

Power

Low

Interest

High

High

Low

Source: PMBOK Guide, Fifth Edition, Page 32.

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

Cooperation-Threat Matrix

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

Engagement levels

May classify in more detail than in Initiation phase:

Unaware

Resistant

Neutral

Supportive

Leading

For each stakeholder or group. Consider potential movement from one level to another throughout the project.

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

Stakeholder management plan

A component of the Project Management Plan

Desired and current engagement levels with stakeholders

Scope and impact of project on stakeholders

Interrelationships between stakeholders

Stakeholder communication requirements and plan

Time frame, frequency, format and content of planned communications to stakeholders

Method for updating the stakeholder management plan

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

Manage Stakeholder Engagement

Communicating and working with stakeholders to meet their needs and expectations

To increase support and reduce resistance from stakeholders

Increase the probability of project success

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

Stakeholder Management Summary

Stakeholders are people, groups or organizations that could impact or be impacted by the project

Managing stakeholders is a key success factor for projects

Analyze stakeholder interests and level of influence

Build coalitions

Communicate with Stakeholders

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

Questions?

This work is licensed under a

Creative Commons Attribution 3.0 Unported License (CC-BY).

Project Management

Chapter 5: Project Stakeholder Management

20