Case Study paper
|Instructions||( case study attached)|
|Case Study #3: The Four Functions of Management (35%)Students will read the case study that focuses on the four functions of management: planning, organizing, leading and controlling (P-O-L-C). You have been hired as a consultant to help Carl Thomas and his family to solve the problems with his business. You will create a management plan that covers the four functions of management. In creating the management plan, you must also demonstrate how the four functions of management are interrelated showing how issues in one function impact other functions. In speaking with Carl, Joe and John, you already know the following about the business owners: failed to develop or share a mission statement;failed to determine the best way to organize resources, including personnel;underestimates the importance of recruitment, job design and descriptions, and training;assumed that motivation will occur naturally;fails to define standards and other measurable outcomes;ignored negative information;delayed actions to improve organizational outcomes. Resource that will help you develop the mini-management plan: How to Make a Management Planhttp://ctb.ku.edu/en/table-of-contents/leadership/effective-manager/management-plan/main Required Elements of the Management Plan Students will create a management plan that helps Carl, Joe and John run the business, both day-to-day and over the long term (strategically). Be sure to be succinct in your writing but persuasive so that the recommendations will have positive outcomes for the business. In creating the management plan, students will first assess the business and identify specific areas of strengths and weaknesses of the business as it relates to the components of the P-O-L-C;Select a management model (class hierarchy, democratic hierarchy, collaborative management or collective management) and explain why the selected model is most appropriate for Outdoor Adventure Paintball Park;Develop roles and responsibility of the owners and employees (Be creative in completing this task);Make specific recommendations for improving the management of Outdoor Adventure Paintball Park. Cover all aspects of the P-O-L-C. This area of the paper specifically addresses the areas of strengths and weaknesses identified above and puts in place a plan for the short and long –term success of the business;Create a balanced scorecard that will help Outdoor Adventure Paintball Park align its business activities to the vision and strategy of the organization, improves communication and monitors performance against goals;Students are expected to show what they have learned in the course by applying theories and concepts. Be sure to support your reasoning.Required Formatting of Management: The management plan should be double-spaced, 12-point font, and between 6-8 pages in length excluding the title page and reference page.Title page with your name, the course name, the date, and the instructor’s name.An introductory paragraph, a summary paragraph and the use of headings are required;Use APA formatting for in-text citations and reference page. You are expected to paraphrase and not use quotes other than in identifying the mission statement and vision statement.Write in the third person;Submit paper in the Assignment Folder.|
|Mar 8, 2015 11:59 PM|
Rubric Name: Written Assignment (35%)
| CriteriaOutstandingSuperiorGoodSubstandardFailureCritical Thinking/Reasoning12.25 points|
demonstrates a high degree of critical thinking, is consistent in accurately interpreting questions & material; provides solid assumptions, reasoning & claims; thorough analysis & evaluation with sound conclusions10.41 points
shows good critical thinking; accurately interprets most questions & material; usually identifies relevant arguments/reasoning/claims; offers good analysis & evaluation with fairly sound conclusions9.19 points
shows occasional critical thinking; questions & material is at times accurately interpreted; arguments/reasoning/claims are occasionally explained; offers fair analysis & evaluation with a conclusion7.96 points
shows little critical thinking, misinterprets questions or material; ignores or superficially evaluates; justifies little and seldom explains reasoning; draws unwarranted conclusions6.74 points
lacks critical thinking consistently offers biased interpretations; ignores or superficially evaluates; argues using poor reasoning, and/or unwarranted claimsApplication of Concepts/Development12.25 points
arguments or positions are well-supported with evidence from the readings/experience; ideas go beyond the course material and recognize implications and extensions of the material and concepts10.41 points
arguments or positions are mostly supported by evidence from the readings and course content; ideas presented demonstrate student’s understanding of the material and concepts9.19 points
arguments are more often based on opinion or unclear views than on position grounded in the readings of material or external sources of material7.96 points
arguments are frequently illogical and unsubstantiated; student may resort to ad hominem attacks on the author instead of making meaningful application of the material6.74 points
a meaningful attempt to explain or support ideas does not existAttention to Instructions5.25 points
demonstrated full understanding of requirements responded to each aspect of assignment4.46 points
demonstrated understanding of requirements; missed one minor aspect of assignment3.94 points
demonstrated some understanding of requirements; missed a key element or two minor aspects of assignment3.41 points
failed to show a firm understanding of requirement; missed two key elements or several minor aspects of assignment2.89 points
did not demonstrate understanding of assignment requirementsClarity; including grammar3.5 points
writing is clear and easy to follow; grammar and spelling are all correct; formatting gives a professional look and adds to readability2.98 points
most ideas are presented clearly; occasional spelling and/or grammar issues2.63 points
wordy; some points require rereading to understand fully; more than an occasional spelling and/or grammar2.28 points
unclear and difficult to understand; frequent spelling and grammar issues1.93 points
largely incomprehensible writing/poorly written in terms of mechanics and structureAdherence to APA Style (6th ed.)1.75 points
no APA style errors1.49 points
attempts in-text citation and reference list but 1 or 2 APA style errors are present1.31 points
attempts in-text citation and reference list; APA style errors are present; inconsistencies in citation usage can be found throughout the document1.14 points
attempts either in-text citation or reference list but omits the other0.96 points
no attempt at APA styleOverall ScoreOutstanding
31.5 or moreSuperior
28 or moreGood
24.5 or moreSubstandard
Carl Thomas worked for one of the big outdoor sporting goods stores for more than seven years. Although he never completed his degree, Carl took some management courses at the local community college. The knowledge he gained from his coursework along with his own tenacity enabled him to rise into entry-level management. Although Carl enjoyed his job, he couldn’t help wondering if there was more to life. Carl always wanted to open his own business because he wanted to be his own boss and thought he might be able to earn a decent living.
Recently, retired from a career with the school system as a PE teacher and sports coach, Carl’s Uncle John was looking to fulfill his dream of having an outdoor adventure business. He had inherited some property years back but had not done anything with the land to this point. When Uncle John learned that Carl was thinking along the same lines, he determined it was time to start a business. The two decided to go into business together and brought in Carl’s younger brother, Joe, who was working part-time as an athletic trainer. The trio combined their savings and started hashing out a plan to use the five acres of land that Uncle John had inherited.
The concept was simple…to open a business where teenagers, young adults, and work teams from local businesses could enjoy hours of outdoor fun and entertainment. There was limited sports and entertainment for the target audience so the family decided to open a themed outdoor paint ball park, which they called Outdoor Adventure Paintball Park. Outdoor Adventure offers customers a choice of five battlefields, each offering a different level of play.
Each field provides a unique experience for hours of enjoyment. There is the civil war field with a simulated headquarters and trenches; an old castle, which is made of multiple levels and a tower; the woods, which offers a true woodsy battle with placement of several man-made buildings for additional cover; the village, which is a large field with a wooded section running down one side, a two story building and bunkers in the middle, with a creek running down the other side; and the hill, which contains a wooded section and a number of bunkers on a steep incline. A small store is strategically placed in a location central to the fields to eliminate the need for guests to leave the playing area.
The costs to customers vary, with rental packages starting at $25 per person. Customers may also purchase a la carte based on their individual needs. Additionally, season passes are available for a cost of $150 and birthday party packages are available for $300. The minimum age to participate in a paint ball event is 10 years.
In addition to the five battle fields, there are six air ball fields that are formatted for 3, 5 and 7-man tournament play. Air ball fields offer a variety of layouts that are constantly changed to keep up with the latest craze in tournament play. Many of the fields have dedicated fill stations to eliminate the need for players to leave the field to reload.
The facility also includes a shooting gallery designed to allow individuals to sharpen their shooting skills. The gallery contains high velocity paint guns and a variety of still and moving targets. Players may practice aiming, have shootouts or just blast away at targets for sheer enjoyment.
Carl manages the business and spends most of his time in his office with the door closed, Joe trains new employees and supervises paint ball events, and Uncle John has oversight of the shooting gallery. The business started with three employees but has grown quickly to a staff of 20.
The venture seemed like a good idea. The family’s passion for sports and working with youth appeared to be paying off. There are loyal repeat customers who purchase expensive equipment and supplies from Joe. These customers also enjoy attending extra training and information sessions. The tournaments have become popular and the local news has been covering the events. Moreover, the business has a reputation for being a safe family friendly environment.
However, recently, Outdoor Adventure has been experiencing growing pains. Scheduling is becoming more challenging as the activities on the field increase. Staff is pulled from one area of the park to provide coverage in another. Employees are starting to complain that they do not understand their job duties outside of the paint ball fields and feel they need additional training and procedures. Additionally, a major event was missed due to double-booking. A number of customers have expressed their displeasure with the service and, as a result, spending less time on the field. Local businesses are not responding to special discounts for employee events. There has been an increase in workplace mistakes but fortunately these have not resulted in serious accidents. Customers and employees are starting to question the leadership and often ask, “How long can a business like this one last?” or “Who’s running the show?”
Carl has noticed a dip in sales and is now starting to feel they are losing control of the business. While the two closest competitors are 30 – 45 miles away and do not offer nearly the same amenities, Carl understands that if they do not do something quickly, their customer base may decide travel to the competition. Moreover, his passion for owning a sports-oriented business is waning. He is concerned about the continued success of the business but the work no longer seems fun or interesting.
Uncle John, on the other hand, is not interested in discussing the books and does not see any need to worry. He is not concerned about what he calls “a few random incidents” and sees the dip in sales as an indication that it would be a good idea to expand the offering. In fact, he has been presented with the possibility of forming a paint ball competing team. He feels this opportunity is too big to pass up and wants to convince the others that it’s a good time to pursue.